Right of withdrawal

Written Return Policy and Right of Cancellation

The right of cancellation and return for distance selling contracts pursuant to Section 312 g Paragraph 1 of the German Civil Code is excluded according to Section 312 g Paragraph 2 No. 1 of the German Civil Code if the goods are manufactured and cut to size according to the customer's specifications. For this reason, all individually manufactured products of this type are excluded from the right of return.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must write to us

Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef

Tel.: 02224 90 15 155
E-Mail: info@urbanwallart.de

You can also electronically fill out and submit the sample cancellation form or another clear statement on our website www.petart24.com. If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund .

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

The return address is:

Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef

You will bear the direct cost of returning the goods.

Already used or processed items (e.g. strung on the frame by the customer himself) cannot be exchanged.